I text a lot. What plan and phone would you recommend?
Verizon offers a variety of unlimited texting plans to fit into any new plan that may interest you. If you’re hardcore and don’t even need voice minutes to communicate, you may be interested in the Verizon Nationwide Messaging plan that offers unlimited text, instant, picture & video messaging, and unlimited Mobile Web 2.0 usage.
Phones that are best for texting are the ones with a keyboard, like the Samsung Glyde, Verizon Wireless Blitz, Verizon Wireless SMT5800, LG Voyager, or any Smart Phone. Touch screens (LG Dare, Verizon Wireless XV6900) can be a helpful texting tool as well.

Is a BlackBerry really all it’s cracked up to be?
With the BlackBerry, you can view email and attachments, stay on track and on time with the organizer and calendar and surf the Internet to stay in–the–know. Blackberries are excellent tools for organizing e-mails, contacts and appointments. Email messages sent to your personal or corporate accounts will be automatically delivered to your Blackberry device. Teamed with a Blackberry Enterprise Server from your work or school and a Blackberry Desktop Solution plan; nothing outperforms Blackberry. And of course, you can take pictures and capture video with the built–in 2.0 megapixel camera and then share the moments with your friends. Stay entertained with the media player and get to where you want to go with VZ Navigator.
The BlackBerry comes with a data plan for an additional $29.99. The data plan gives you the capability to use your BlackBerry for personal email and Web surfing. It gives you access to up to ten POP3 and IMAP email accounts, including Yahoo!® Mail, AOL® Mail, Windows Live® Hotmail®, and Verizon.net.

My kids want cell phones. I’m a little concerned they aren’t responsible enough and don’t want to get nailed with a bunch of fees, nor do I want to pay an arm and a leg. What are my options?
First things first, you need to decide on how many lines you are going to need and then think long and hard about how many minutes you’re going to use. Decide if you want text and video messaging too, and whether you want unlimited messaging or not. When you have this all sorted out you can check out our plans or call us at any one of our three locations to talk to customer service representative and find out which plan is right for you and your family.

I dropped my phone in the toilet. Now what?
Every phone comes with a 1-year manufacturer’s warranty that covers defects in the phone; unfortunately the random phone drops aren’t covered under this standard umbrella. Here’s how can you potentially save your phone. Take the phone’s battery off completely and open up the phone. Unscrew the antenna (if you can) and just let the phone sit (OFF) for at least a full day. DO NOT plug phone in during this wet stage, it could fry the phone completely. There are also water marks that show damage on phones. This will be a red dot mark on the phone and/or battery. Removal of these water marks voids warranty. Verizon offers Extended Warranties, which each extend the 12 month manufacturer’s warranty for the life of the phone. Wireless Phone Protection protects against theft, loss and accidental physical damage. The Total Equipment Coverage combines the Wireless Phone Protection and the Extended Warranty. The Extended Warranty is $1.99 per month, the Wireless Phone Protection is $4.99 per month and the Total Equipment Coverage is $5.99 per month. You have up to 15 days to choose which you prefer.

I live on a farm in the middle of nowhere. Can you help me out?
Verizon offers the best coverage over any other network. View the Verizon coverage map for your area. Check out the four top phone companies in the nation and compare the coverage areas.

I just moved to the area for college. How can I stay on budget without having a dorky phone?
Lucky for you, when you sign up with us for a 2-year contract, some of today’s coolest phones become easily accessible, like the new Samsung Juke for only $29.99!
Click here for further pricing details

I don’t know how to change my voicemail message and I don’t want to be stuck with the same boring one everyone has?
Don’t sweat it! It’s as easy as 1-2-3.
1. Dial VM(86) [SEND] from your phone (airtime and long distance charges apply, IN calling minutes do not apply to voice mail setup or retrievals) or dial your wireless phone number from any touch tone phone.
2. When the recorded greeting / announcement begins, press [#] to interrupt it.
3. Enter your password *. (This will be 4 numbers of your choosing).
The hard part is done. Just follow the step-by-step tutorial and you’re on your way.

Can I switch my address book to my new phone?
As long as you purchase your new phone with us and your old one turns on we are in business. Plus we’ll do it for free. So – simply put – yes.

I think I’m going over on minutes, how can I check my balance?
Just by dialing #MIN you will be able to check your balance, anytime, anywhere.

I don’t mail anything anymore. Can I pay my bill with my phone?
Of course! This is the 21st century, don’t let the lack of flying cars fool you. You can pay via credit card just by dialing #PMT.

I put my phone through torture, what is covered on my warranty?
Depending on which warranty you invest in, even the most severe of abuse may be tolerated. With the Wireless Phone Protection, for only $4.99 per month, your phone will be protected against theft, loss, and accidental physical damage.

Verizon always talks about its network, what does that really mean?
“Network” is just a fancy way of saying Verizon’s coverage area – or the areas that you may receive service on your phone. Just follow this link to see why Verizon is constantly boasting it’s amazing “network”.